Accessibility Statement

Accessibility statement for www.sandwellsendiass.co.uk

This accessibility statement covers the Sandwell SEND IASS website.

Accessibility statement for Sandwell SEND IASS 

This accessibility statement applies to the Sandwell SEND IASS website, at https://www.sandwellsendiass.co.uk.

This website is run by Action for Children. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts.
• zoom in up to 300% without the text spilling off the screen.
• navigate most of the website using just a keyboard.
• navigate most of the website using speech recognition software.
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
• We’ve also made the website text as simple as possible to understand.
• Find content in two or more ways. 
• Control distracting flickering or movement. 
• Access the content in a logical order even if styling is removed. 

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

Third-party plugins (Google Maps, Google Recaptcha, Google Translate, YouTube embeds) which currently do not meet certain WCAG 2.2 success criterion 4.1.2 (Name, Role, Value). We are actively seeking solutions and alternatives. 

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• email [email protected]
• ​https://www.sandwellsendiass.co.uk/enquiries/new

We’ll consider your request and get back to you in 7 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us on the details above.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Action for Children is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

Our platforms are partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

• 4.1.1 - Parsing is a success criterion under the "Robust" principle. It focuses on ensuring that web content is written in a way that assistive technologies can reliably interpret.We have done everything within our power to make our platforms comply but some content and functionality provided from third-parties must be resolved by said third parties. As such, we cannot be sure when these issues will be resolved.
• 2.5.8 Target Size (Minimum) & 1.4.3 Contrast Minimum - The embedded Twitter plugin does not fully comply with WCAG 2.5.8 and WCAG 1.4.3 guidelines. As this is a third-party tool, its compliance is outside of our control. We are actively investigating alternative solutions to improve accessibility.

Content that’s not within the scope of the accessibility regulations 

PDFs and other documents 

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards. 

Live video 

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations. 

What we’re doing to improve accessibility 

We continuously monitor website and application accessibility trends and aim to resolve the third-party compliance issues as soon as possible. We are also committed to making all new website content and features accessible. 

We have recently conducted a full WCAG 2.2 accessibility audit, completed on 10th June 2024, to identify any additional issues; the problems identified from the audit have be actioned appropriately aside from the non-compliances listed above.

If you would like to provide feedback about the accessibility of the website then please contact your Person Advisor. 

Developments to the website in line with user feedback about accessibility will be evaluated in line with what is likely to make the largest impact to our users and the cost of achieving these objectives.  

Preparation of this accessibility statement

This statement was reviewed on the 30th January 2025.

This website was last tested on 10th June 2024. 

The test was carried out by This is Focus Limited, using https://alphagov.github.io/wcag-primer/checklist.html#checklist and the ARC Toolkit. We used this approach to test a sample of key pages, actions and user journeys against the above checklist.